At Discover Energy, our priority is always serving our customers and the communities we operate in. We seek to provide a safe environment for our team members and our customers in times like the COVID-19 situation, Discover Energy are taking all necessary precautions to ensure that a reliable energy supply is available to our customers during this time.
Supporting our Customers
We understand that energy is an essential service and how important it is that we keep supplying to our customers. We have reassured our customers directly the various actions we are taking to protect our staff and the community, and that help is available for those in need.
For customers experiencing hardship directly due to the impacts of COVID-19 or for any other reason, we can offer you a range of different payment options to help including payment extensions and payment plans.
Eligible residential and small business customers will be excluded from normal disconnection procedures between now and 31st July 2020.
If you are in hardship and require assistance.
Residential
If your bill is near its due date, please contact us through one of the options below:
- Get in touch via live chat.
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Email us on customerservice@discoverenergy.com.au
If these online options aren't suitable for you, call us on 1300 658 519 (Monday to Friday, 9:00 am to 5:30 pm AEST).
Business
- If you need business support or assistance, email us on customerservice@discoverenergy.com.au or call us on 1300 658 519 (Monday to Friday, 9:00 am – 5:30 pm AEST)
Contact options and hours
Due to the impacts of the Coronavirus (COVID-19), our contact centre is unfortunately experiencing longer than usual wait times. Our usual contact hours remain unchanged, however we ask that wherever possible you contact us by methods other than phone. Below you will find the various options available for contacting us, along with other important information.
WeChat Official Account
(COVID-19) Government assistance
Queensland Government Utilities Assistance Package
- As part of its COVID-19 economic relief package the Queensland Government has announced a Utility Assistance Package for both households and businesses in Queensland. Households will receive a $200 utility payment to assist with their electricity and water bills, and all small businesses who consume less than 100,000 kilowatt hours (kWh) will receive a $500 utility rebate. This rebate forms part of a $2.5 billion package to protect Queensland jobs and businesses.
- Customers won't need to do a thing to access the rebates, which will be automatically applied to bills over the coming months. For further information, visit www.qld.gov.au
Stay up to date with (COVID-19) information